whole system not appearing in the S2 app on 14.4.2 iOS. You can learn more about how to do this using these steps: The most consistent workaround we have discovered is to disable the 5GHz band on the BT Smart Hub 2. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices, affected by this issue as well. This is caused by a bug in the BT Smart Hub 2’s firmware (version V0.6) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. We’re aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. We’re sorry for any inconvenience caused. BT will be rolling out an update to all devices later this month. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. “ We’re aware that a very small number of customers are experiencing an issue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network.
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